Simplifying the Selling Process

Simplicity and convenience is the name of the game at Otopac, so it’s no surprise to find these qualities underscoring the “Sell To Otopac” proposition. Similar to the ease and transparency of buying a vehicle online with Otopac, the process of selling your vehicle online with Otopac can take place in as little as 15 minutes. According to Edmund, Otopac utilizes a wide range of data to generate an authoritative value for your vehicle.

“We look at the trade-in data for similar vehicles in our local market based on historical COE and consumer trends, since, for example, a pure ICE unit is not going to sell as well as hybrid unit due to the LTA’s various green initiatives,” says Edmund. “In addition to that, if viable, we look into vehicle history reports such reputable sources such as the ADs to see to what your vehicle has been through.”

Once you receive your value and decide to sell your vehicle to Otopac outright, you would then upload a few documents from Otopac depending on how your vehicle is currently paid for. From there, individuals from Otopac’s purchase team – like Edmund – will review the documents and then contact the customer.

“Our goal is to be one and done with customer,” says Edmund. “Meaning we try and limit our contact with them so as not to bog down the process for a customer selling their vehicle. Of course, customers can give us a call anytime if they have questions, but we try to limit the amount of contact we initiate from our end.”

After your documents are uploaded to Otopac, the customer is kept up-to-date via email or the app, prepping them for the steps leading up to the moment a Otopac Field Advocate arrives in a hauler ready to take their old car away.

“Once we pick up the vehicle, our purchase consultant will run through a checklist,” says Edmund. “After the checklist is complete, the consultant will hand the customer a cheque for their vehicle’s valuation which they can deposit in their personal bank account immediately.

“What makes this offering great is, just like the process of buying a car from Otopac, the process of selling your vehicle to Otopac can be done from the comfort of home. There are no strained conversations with dealership personnel, and we take care of everything from start to finish in terms of paperwork and coming to retrieve the customer’s vehicle.”

For the team, the goal at the end of the day is to simply communicate that there is a valuable and trusted solution for customers who are simply looking to sell their cars free of hassle.

“We encourage customers to go and sell their vehicles on their own if they feel so inclined,” says Edmund, “but it’s also important for us make them aware of the potential headaches that are involved with it in terms of time spent trying to offload the vehicle themselves. Our offered value to a customer is good for seven days, so if they go and try to sell their vehicle without success, they can always come back to us within seven days and complete a sale with us if they so choose.

“We’re just here to help make the process as seamless as possible for the customer.”

In addition to doing direct purchases, Otopac is also keen to work with consumers on a consignment approach.